Terms and Conditions
Effective Date: 01-01-2025
Welcome to Nirmal Laundromat! By accessing or using our website, nirmallaundromat.com, or availing our laundry and dry cleaning services, you agree to comply with and be bound by the following terms and conditions.
Please read these terms carefully before using our services.
1. Services Offered
- Nirmal Laundromat provides laundry and dry cleaning services, including washing, drying, ironing, and stain removal.
- Additional services may include fabric care consultations and pickup and delivery options where available.
2. Customer Responsibilities
- Customers must check all garments for valuable items before handing them over. Nirmal Laundromat will not be liable for any lost or damaged items such as jewelry, cash, or other valuables left in pockets or garments.
- Customers are responsible for informing us of any special care requirements for their garments, including but not limited to fabric sensitivity, fragile embellishments, or pre-existing damage.
3. Garment Inspection and Liability
- Nirmal Laundromat inspects all garments before processing. However, we are not responsible for:
- Color bleeding or shrinkage due to poor quality fabrics or dyes.
- Pre-existing damages such as loose buttons, weak seams, or embellishments.
- Loss of items due to natural disasters or unforeseen circumstances beyond our control.
- Maximum liability for any lost or damaged garment is limited to 10 times the service charge of the specific item.
4. Pickup and Delivery Services
- Pickup and delivery services are offered as a convenience and may vary based on location.
- Customers must ensure someone is present at the designated address during the scheduled time.
- Nirmal Laundromat is not responsible for any delays caused by traffic, weather, or other unforeseen factors.
5. Payment Terms
- All payments must be made at the time of order placement or delivery, as applicable.
- Accepted payment methods include [cash, credit/debit cards, UPI, etc.].
- Invoices will be issued for all services, and GST will be applied as per applicable laws.
6. Refunds and Complaints
- If a customer is dissatisfied with our service, complaints must be raised within 48 hours of delivery.
- Refunds or re-service will be provided at Nirmal Laundromat’s discretion after assessing the issue.
7. Prohibited Items
- Customers must not include the following in their laundry:
- Hazardous materials, such as flammable liquids or sharp objects.
- Items with improper care labels or those unsuitable for standard laundry processes.
8. Privacy Policy
- Personal information collected during service requests (such as name, contact details, and address) is used solely to process your orders and improve our services.
- We do not share customer information with third parties without consent, except as required by law.
9. Changes to Terms and Conditions
Nirmal Laundromat reserves the right to modify these terms at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.
10. Contact Us
For any questions or concerns about these terms, please contact us at:
- Phone: +91-9711111364
- Email: nirmallaundromat@gmail.com
- Address: Shop No. LGF 40B, Raheja Mall, Badshahpur Sohna Rd Hwy, D1 Block, Sector 47, Gurugram, Haryana 122001
By using our website or services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Thank you for choosing Nirmal Laundromat!